Frequently asked questions (FAQ)
Where can I find my device's serial number?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Where can I find my device's serial number?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Frequently asked questions
Whether your inquiry concerns spare parts, the operation of your appliance or troubleshooting, please consult the sections below: you'll find useful information to help you quickly.
Spare parts
Purchasing :
Go to the Spare Parts section of our website.
Identify your device via :
- Brand
- Reference
- Serial number
You'll find compatible parts and technical documents.
Yes, if you know the part number or name, use the search bar at the top of the page.
- If the device is under warranty: no payment is required for functional parts (excluding cosmetic parts). The purchase invoice must be enclosed.
- If the unit is out of warranty: online payment by credit card.
Deliveries :
Parts in stock are generally dispatched the next day.
Delivery takes place within 48 hours (except for exceptional shortages).
A delivery notice will be left. You will be able to choose a new delivery or a collection from a relay point according to the carrier's terms and conditions.
Warranties :
Yes, our parts are guaranteed for 3 months from the date of delivery.
The warranty covers functional parts (compressor, electronic board, probes, etc.).
Cosmetic parts (door, handle, glass, etc.) are not covered.
Returns :
Contact our spare parts department via the contact form, enclosing :
- Your contact details
- A copy of the delivery note
- Photos of the defect
Send us an email, specifying the brand, part number, serial number and part required (photos recommended).
Troubleshooting
General information :
Complete the Incident Report form available on our website (accessible 24 hours a day).
Please have ready
- Purchase invoice
- Brand name
- Part number
- Serial number
After receiving your request :
A pre-diagnosis is carried out.
If necessary, parts are sent.
An authorized technician close to your home contacts you to make an appointment.
The intervention takes place at your home.
Yes, we offer a 3-month guarantee for the same breakdown.
My device is guaranteed :
Functional faults (lack of cooling, display faults, electronic malfunctions, etc.) are covered.
Damage caused by misuse or overvoltage is not covered.
We will inform your dealer. Please contact your dealer for a credit note or replacement.
My device is no longer guaranteed:
Yes, please fill in the troubleshooting form. An estimate will be sent to you after pre-diagnosis.
In the case of out-of-warranty service, the settlement triggers the organization and planning of the breakdown service.
Device operation
Wine cellars :
Yes, slight variations are normal and linked to compressor cycles. A tolerance of ±2°C is allowed.
The display shows the temperature of the air inside, not the wine. For a reliable measurement, place a thermometer in a bottle of water for 24 hours.
Check :
- Charcoal filter (replace once a year if present)
- Drain hole
- Unit level (slightly tilted backwards)
Slight frost may appear during the cooling phase: this is normal.
Yes, especially when the room temperature is close to the set temperature or when the winter system is in operation.
It renews the air and eliminates odors and particles. It should be replaced about once a year.
It allows the cellar to operate in an unheated room thanks to a temperature-maintaining resistor.
Cabinets, refrigerators, freezers :
Fluid circulation or compressor tripping noises are normal.
This may be normal: the condenser is integrated into the walls and dissipates heat.
Yes, the compressor operates in cycles. Duration depends on ambient temperature and setting.
Please refer to your unit's operating instructions. If the problem persists, please contact our technical department.
Where can I find my device's serial number?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Where can I find my device's serial number?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.