Report an incident

Fill in the incident report form

This form requires the submission of mandatory documents to ensure that your incident is handled correctly.

If you have a question about the operation of your appliance or a doubt about its use, please complete the form on our Technical Advice page.

Before you start, please make sure you have your purchase invoice, as well as the brand, part number and serial number of your device.

Online declaration

Form available 24 hours a day.

Real-time tracking

Follow the status of your file in real time. Follow-up in your "My account" area.

Intervention & Repair

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