How do I find the model number and serial number of my device?

When requesting after-sales service, searching for a replacement part, or reporting an incident, certain information is essential to accurately identify your equipment.

The most important details are generally the brand, model number, and serial number.

This information allows us to identify the device in question and access documents, compatible parts, or solutions tailored to your situation.

Why is this information important?

Many devices may have very similar features while using different components.

The model number and serial number allow you to:

• accurately identify the model;
• search for compatible parts;
• view the associated technical documents;
• facilitate the processing of a service request;
• speed up the processing of a case.

What is a device’s part number?

The part number corresponds to the commercial model of your equipment.

It identifies the product line and the device’s main features.

This information is usually found on the nameplate or in the documents provided at the time of purchase.

What is the serial number used for?

The serial number is unique to each device.

It allows for the precise identification of the specific unit within a given model.

This information is often requested for after-sales service or when searching for replacement parts.

Where can I find the nameplate?

The nameplate is the device’s identification label.

Its location varies depending on the type of equipment.

It may be located, for example:

• inside a refrigerator or freezer;
• on the side or back of the appliance;
• inside a door;
• on a technical panel, depending on the model.

The user manual can also help you locate this label.

Keep your purchase documents

The invoice and documents provided at the time of purchase remain valuable sources of information.

They often allow you to find:

• the model number;
• the date of purchase;
• the seller involved;
• certain warranty-related information.

Why should you have this information ready before contacting customer service?

Having this information ready before contacting customer service saves time and helps streamline the process.

This allows our teams to identify the equipment in question more quickly and direct your request to the appropriate solution.

This information is also useful for spare parts

When searching for a spare part, the part number and serial number help verify the compatibility of the components with the device in question.

This step helps prevent errors and makes it easier to order the correct parts.

FAQ: Part Number and Serial Number

Are the part number and serial number the same?

No. The part number identifies the model, while the serial number identifies a specific unit.

Can this information be found without the invoice?

Yes. They are usually listed directly on the device’s nameplate.

Why is this information requested for customer service?

It allows us to precisely identify the equipment and facilitate its tracking.

Should I keep a photo of the nameplate?

Yes. A photo of the nameplate can be very helpful for quickly finding the necessary information.

In summary

The model number and serial number are essential for identifying a home appliance, finding replacement parts, or requesting after-sales service.

Taking a few minutes to find and keep them on hand simplifies many processes throughout the appliance’s lifespan.

👉 Interfroid Services provides tools to help you identify your appliance and find compatible parts for your specific model.